At Elite Performance Gym, we’re committed to providing exceptional training experiences and top-quality merchandise. This Refund and Returns Policy outlines the terms under which refunds, cancellations, and returns are handled for both membership services and retail merchandise.
1. Membership Refunds & Cancellations
1.1 Membership Fees
- All membership fees (monthly, quarterly, or annual) are non-refundable once payment has been processed.
- Memberships are non-transferable and non-exchangeable.
1.2 Cooling-Off Period (New Members)
- New members are entitled to a 7-day cooling-off period from the date of joining.
- If you cancel within this period and have not used any gym services or facilities, you will receive a full refund, minus any applicable administrative fees.
1.3 Early Cancellation
- Annual Membership Commitment
- This membership is a 12-month commitment. By enrolling in an annual membership, you have received a discounted monthly rate in exchange for committing to the full one-year term.
- If you choose to cancel your membership before the end of the 12-month commitment, you will be responsible for paying the difference between the discounted annual membership rate you received and the standard month-to-month membership rate for each month your membership was active. This balance must be paid in full before the cancellation is finalized.
- By enrolling in this membership, you acknowledge and agree to these terms.
- In exceptional circumstances (e.g., medical reasons or relocation over 25 miles away), early termination fees may be waived upon submission of valid documentation.
1.4 Membership Freezes
- Members may request to freeze their membership for medical reasons, travel, or other valid circumstances.
- Freeze requests must be made in writing and approved by management.
- A small administrative fee may apply for each freeze period.
1.5 Automatic Renewals
- Memberships set to auto-renew will continue at the current rate unless canceled at least 7 days prior to the renewal date.
- Cancellations must be submitted via email or in writing to the front desk.
2. Returns & Refunds for Merchandise
2.1 Eligibility for Returns
We accept returns or exchanges for unused merchandise purchased from Elite Performance Gym within 14 days of purchase, provided:
- The item is in new, unused condition,
- Original packaging and tags are intact, and
- A proof of purchase (receipt or order confirmation) is presented.
2.2 Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or worn apparel
- Opened supplements, protein powders, or personal care items
- Discounted or clearance merchandise
- Gift cards or promotional items
2.3 Refunds
- Refunds will be issued to the original payment method within 5–10 business days after approval.
- If merchandise was purchased using store credit or a gift card, refunds will be reissued as store credit.
2.4 Exchanges
- Exchanges for the same item in a different size or color are subject to product availability.
- If the desired item is unavailable, a store credit or refund will be issued.
3. Contact Us
For all membership or merchandise inquiries, please contact us:
Elite Performance Gym
9599 500 West
Sandy, UT 84070
(801) 908-5355
cornercrew@eliteperformancegym.com